RingCentral not only offers online fax services, but also a virtual pbx service (RingCentral Professional) and a business VoIP product (RingCentral Office). Both services include online fax, and I’m a subscriber to the RingCentral Professional product. Yesterday, I noticed that calls to my extension weren’t forwarding to my cell phone- they were just being sent to my voicemail without my phone ever ringing. I called RC’s customer support line and had a very pleasant experience.
First of all, the person that I dealt with was very courteous and sounded genuinely interested in solving my problem. To me, attitude is about 90% of the battle, so I’m feeling good about that.
Second, I was walked through a process I’ve never encountered when dealing with a technical issue like this. I was guided to the online case form and the rep walked me through the process of filling it out. Once I was done, she attached my call to the case form and told me that they would take care of it and call me back when it was done. No “stay with me for an hour, while I walk you through bunch of steps that any fool would have already tried.” Within about thirty minutes, I received a test call from the rep, who was verifying that they had solved the problem (which they had). They then made an adjustment to a setting that I requested be updated, and voila, we were done.
I wish all customer support was like this. Call the company to let them know what the problem is, then go about your business while they (immediately) solve the issue. Nice.
Way to go RingCentral.
You many never have heard the name j2 Global before, but that doesn’t mean you’re not one of their customers. In fact, if you’re a subscriber of ANY online fax service, you probably are. Over the last several years, j2 Global has collected via acquisition the lion’s share of the online fax service providers on the market. I actually find it quite amusing to look through blog posts and comparison websites suggesting this online fax service or that, only to realize that they are ALL owned by the same company. Apparently, most of these offers don’t take the time to dig into their own recommendations. If you’re in the market for an online fax service, you should be aware that all of the following brands are owned by j2:
- eFax (the flagship brand)
FindAFax has a page dedicated to eFax and j2 Global, so you can read more on the topic here, if you’re interested.
OneSuite calls itself a “Smart Alternative in Communications,” and justifies this claim by providing hosted communication services like VoIP, Call Forwarding, Long Distance pay-as-you-go plans and Online Fax. Among their “suite” of services, their online fax service is one of the cheapest in the industry. For $2.95/ month, a user can receive an unlimited number of faxes and pay 2.5 cents (U.S. rate) for each page they want to send. Historically, one of the biggest complaints about the service was the poor phone support. If you called with an issue, the representatives were often rude and unhelpful. Recently, however, OneSuite has upgraded the quality of their support team, and our tests have indicated that their support is now both friendly and helpful!
EasyLink EDI Services, a leading global provider of Electronic Data Interchange Solutions as well as secure desktop messaging and email to fax services, announced Standard Life, a leading asset management company that operates worldwide, has utilized EasyLink’s FTS (File Transfer System) Enterprise Gateway solution to manage their large volume EDI transactions.
Standard Life could no longer support their growth of EDI data on their current legacy systems along with the cost specialist skills needed to support it. HMRC (Her Majesty’s Revenue and Customs) end of fiscal year submissions/approval process, in the United Kingdom, presented a sense of urgency to implement a solution with the ability to deliver high volumes of EDI transactions in extremely short data transmission times.
Standard Life’s Colin Lakats, Technical Solutions Designer, stated, “EasyLink’s quick and effective implementation of the EasyLink FTS Enterprise Gateway provided substantial cost savings in hardware/software licensing and application support for Standard Life. Standard Life’s IFA (Independent Financial Advisors) network was supported by the expansion the new platform which provided HMRC compliance with little supported effort.
RingCentral recently announced the release of the RingCentral App for Android. Now businesses can become even more mobile through the use of this app.
The app provides users to manage their phone system directly from their Android phone. RingCentral customers can take business calls, voice messages, and faxes anywhere, anytime. Not only can calls and faxes be taken at any time but your RingCentral business number will show on the caller ID. Customers can now access any business contacts and company easily, review messages and return calls with just a tap of a button.
RingCentral is a provider of hosted phone services that helps customers worldwide to improve and manage their communications more efficiently. From toll free numbers to email fax, RingCentral virtual PBX service provides customers with everything that is needed and expected from a modern, business-ready phone system.